Refund policy

Digital delivery

We are responsible for timely delivery of the digital product after payment confirmation. Delivery is provided electronically: to the email specified by the customer and/or via our support channel.

When a refund is possible

• non-delivery (the product was not provided);
• the product does not match its description;
• the product does not work due to the Seller and cannot be fixed or replaced;
• service cancellation before the subscription activation starts.

Special refund conditions

For refunds requested before subscription activation, the refund amount is reduced by 20% of the paid amount due to payment system fees and operational costs.

For subscriptions with a term of 6 months or longer, a limited 2-month warranty applies starting from activation. During this period, the Seller will fix technical issues caused by the Seller or provide replacement/compensation according to the public offer.

How to request support

1. Contact support using the details below.
2. Provide payment date and amount, payment method, transaction ID (if available), and describe the issue.
3. Attach supporting materials (screenshots/videos) if needed.

Timeline

• The Seller reviews requests within 72 hours.
• If approved, the refund is initiated by the Seller.
• Settlement time depends on the payment method and may take up to 10 business days.

If the dispute is not resolved

If the request is not approved, the customer may contact their bank/payment system (depending on the payment method). In this case, we cooperate with the payment integrator/acquirer and provide the information required to review the case.

Support contacts

E-mail: support@gptishka.shop
Telegram: GPTishka telegram
VK: vk.com/gptishka