Return Policy

Transfer of digital goods

The transfer of digital goods is carried out after confirmation of payment electronically: to the specified e-mail and/or through a support channel (depending on the selected product).

When is a return possible?

• non-delivery of goods (goods not delivered);
• the product does not correspond to the stated description;
• inoperability of the goods due to the fault of the Seller (if repair or replacement is impossible);
• refusal of the service until the subscription is activated.

Special return conditions

When returning funds before connecting a subscription, the refund amount is reduced by 20% of the paid amount due to the withholding of payment system commissions and operating expenses.

For subscriptions of 6 months or more, there is a limited warranty of 2 months from the date of connection. During the warranty period, the Seller undertakes to eliminate technical problems that arose due to its fault, or provide replacement/compensation in accordance with the terms of the offer.

How to submit an appeal

1. Contact support using the contacts below.
2. Indicate the date and amount of payment, payment method, transaction ID/number (if any), description of the problem.
3. If necessary, attach supporting materials (screenshots/videos).

Deadlines

• The seller reviews the request within 72 hours.
• If the decision is positive, the return is initiated by the Seller.
• The term for crediting funds depends on the payment method and can be up to 10 business days.

If the dispute is not resolved

If the decision is not made in favor of the buyer, the buyer has the right to file a complaint with the payment system or bank (depending on the payment method). The merchant interacts with the payment integrator (or acquiring bank) and provides the necessary information.

Support contacts

E-mail: support@gptishka.shop
Telegram: GPTishka telegram
VK: vk.com/gptishka